All our products are completely insured for any loss or damage whilst in transit
Delivery time for standard shipping (in business days):
UK: 2-3 days, Europe: 4-5 days, USA / Canada, South Africa, Rest of the world: Up to 10 days
Note for UK customers only: For an order to qualify for next day delivery, we must receive your order before 11am, next day delivery is available only for mainland UK deliveries. Orders after 11am will be processed for a next day delivery on the following day.
Next day deliveries can not be guaranteed during Xmas and other bank holidays
Please note: We use various transport companies to deliver your goods. We will do our best to honour next day and Saturday deliveries but on some occasions transport companies have let us down. If this happens, we will either refund the extra money that you paid for the special service and deliver goods on standard service OR you may choose to cancel your order for full refund. We as a company shall not be held responsible for delayed delivery service.
Our warehouse will be closed from Dec 21st to Jan 1st and all order received during this period will be disaptched on the next business day after Jan 1st
To complete your order we may send multiple parcels which will all come together unless specified. Kindly inform us of any missing parcels by either calling us or filling out 'Contact Us' form under Customer services section on our web site.
Northern Ireland and Scottish highlands (post codes IV, KW1-14, PA34, PA37-39, PH19-40, PH41 Sector 4 and PH49-50*) doesn't come under UK Mainland delivery category.
Delivery of goods:
The delivery of goods require customer's signature. If there is no one at the premises, you can either arrange delivery for some other day or can ask courier service to leave at your next door neighbour or some where safe like in garage or porch.
You will need to fill the declaration, print, sign and leave it at your front door & also where you want them to deliver it, neighbours, garage, side entrance of the house etc..
Here is quick link to TNT website where you can instruct them:
Please be sure to inspect the tandoor on the same day of delivery and inform us or TNT of any damages or missing parcels before 7 pm else you will invalidate your delivery insurance..
Please note that the delivery is door delivery only (Curb side delivery) and inside the premises delivery is not provided.
IMPORTANT: It is the customers responsibility to ensure all items will fit onto the premises, please check all door dimensions to ensure the product will fit onto site. Any charges caused by an aborted delivery due to this will be passed onto the customer.
Your parcel(s) are insured for any loss or damage whilst in transit. Please inform us of any damages or missing parcels on the same day before 7 PM UK time of receiving the first parcel so that we can lodge a claim with the delivery insurance company. For outside UK , you must first inform the courier comapny's in your country on the same day of delivery by 7 pm or as per the working hours of the courier comapny in your country and then inform us ASAP
Failing to do so will invalidate your delivery insurance.
Please be advised that hairline / minor cracks and fissures are normal for any clay oven and should not be considered as a damaged clay oven.
Customs Duty/VAT/GST for deliveries going outside the European Union: